Did Bob dupe us again by not allowing SHP to edit? ~5:45pm local time i successfully negotiated the 6-8pm time slot for wrestling, wife wants TV 8-10 for silly bb. Boy did I make a bad deal.
Instead of what they should stop doing how about what they should do.
First, hire an outside firm to design a survey to solicit feedback from users on satisfaction with the product and suggestions on changes/improvements.